Job Summary
cope of Work
IT Specialist
Job Purpose
Provide day-to-day IT support to employees and maintain the company’s internal IT infrastructure, devices, network, CCTV, software, and basic server systems.
Main Responsibilities
- Provide Help Desk and technical support to all employees and resolve hardware, software, and connectivity issues.
- Install, configure, maintain, and troubleshoot laptops, desktops, iPads, tablets, mobile devices, printers, and other IT equipment.
- Manage IT assets and employee equipment, including issuance, return, inventory, tracking, and documentation.
- Support employee onboarding and offboarding, including account setup, device preparation, access, and equipment collection.
- Configure and troubleshoot LAN/WAN, Wi-Fi, switches, routers, DHCP, DNS, VLANs, VPN, and Internet connectivity.
- Configure and maintain MikroTik routers, firewalls, and network services.
- Troubleshoot network cabling, patch panels, racks, switches, and physical IT infrastructure.
- Install, configure, and troubleshoot printers, scanners, drivers, and network printing systems.
- Install, configure, update, and troubleshoot Windows, Linux, and business software/applications.
- Provide basic administration and troubleshooting for Windows and Linux servers.
- Support basic Active Directory, user accounts, permissions, file/print services, and backups.
- Install, configure, monitor, and troubleshoot CCTV cameras, NVR/DVR systems, PoE, and related network connectivity.
- Troubleshoot CCTV-related camera, cabling, network, recording, and access issues and coordinate with specialized vendors when required.
- Perform preventive maintenance, system updates, basic security checks, and monitoring of IT infrastructure.
- Coordinate with Internet Service Providers, hardware/software vendors, CCTV providers, and external IT service providers.
- Maintain IT asset records, network documentation, CCTV documentation, system information, and support tickets.
- Diagnose technical problems, identify root causes, and provide practical and effective solutions.
- Support office moves, workstation setups, new equipment installations, and IT projects.
- Escalate complex technical, server, network, security, or CCTV issues to specialized resources when required.
Required Technical Skills
IT Help Desk | Windows | Linux | Networking | MikroTik | Wi-Fi | TCP/IP | DHCP | DNS | VLAN | VPN | Firewalls | CCTV | NVR/DVR | PoE | Printers | Cabling | Servers | Active Directory | Hardware | Software | IT Asset Management | Troubleshooting
