IT Specialist

Scope of Work

IT Specialist

Job Purpose

Provide day-to-day IT support to employees and maintain the company’s internal IT infrastructure, devices, network, CCTV, software, and basic server systems.

Main Responsibilities

  • Provide Help Desk and technical support to all employees and resolve hardware, software, and connectivity issues.
  • Install, configure, maintain, and troubleshoot laptops, desktops, iPads, tablets, mobile devices, printers, and other IT equipment.
  • Manage IT assets and employee equipment, including issuance, r
  • cope of Work

    IT Specialist

    Job Purpose

    Provide day-to-day IT support to employees and maintain the company’s internal IT infrastructure, devices, network, CCTV, software, and basic server systems.

    Main Responsibilities

    • Provide Help Desk and technical support to all employees and resolve hardware, software, and connectivity issues.
    • Install, configure, maintain, and troubleshoot laptops, desktops, iPads, tablets, mobile devices, printers, and other IT equipment.
    • Manage IT assets and employee equipment, including issuance, return, inventory, tracking, and documentation.
    • Support employee onboarding and offboarding, including account setup, device preparation, access, and equipment collection.
    • Configure and troubleshoot LAN/WAN, Wi-Fi, switches, routers, DHCP, DNS, VLANs, VPN, and Internet connectivity.
    • Configure and maintain MikroTik routers, firewalls, and network services.
    • Troubleshoot network cabling, patch panels, racks, switches, and physical IT infrastructure.
    • Install, configure, and troubleshoot printers, scanners, drivers, and network printing systems.
    • Install, configure, update, and troubleshoot Windows, Linux, and business software/applications.
    • Provide basic administration and troubleshooting for Windows and Linux servers.
    • Support basic Active Directory, user accounts, permissions, file/print services, and backups.
    • Install, configure, monitor, and troubleshoot CCTV cameras, NVR/DVR systems, PoE, and related network connectivity.
    • Troubleshoot CCTV-related camera, cabling, network, recording, and access issues and coordinate with specialized vendors when required.
    • Perform preventive maintenance, system updates, basic security checks, and monitoring of IT infrastructure.
    • Coordinate with Internet Service Providers, hardware/software vendors, CCTV providers, and external IT service providers.
    • Maintain IT asset records, network documentation, CCTV documentation, system information, and support tickets.
    • Diagnose technical problems, identify root causes, and provide practical and effective solutions.
    • Support office moves, workstation setups, new equipment installations, and IT projects.
    • Escalate complex technical, server, network, security, or CCTV issues to specialized resources when required.

    Required Technical Skills

    IT Help Desk | Windows | Linux | Networking | MikroTik | Wi-Fi | TCP/IP | DHCP | DNS | VLAN | VPN | Firewalls | CCTV | NVR/DVR | PoE | Printers | Cabling | Servers | Active Directory | Hardware | Software | IT Asset Management | Troubleshooting

  • eturn, inventory, tracking, and documentation.
  • Support employee onboarding and offboarding, including account setup, device preparation, access, and equipment collection.
  • Configure and troubleshoot LAN/WAN, Wi-Fi, switches, routers, DHCP, DNS, VLANs, VPN, and Internet connectivity.
  • Configure and maintain MikroTik routers, firewalls, and network services.
  • Troubleshoot network cabling, patch panels, racks, switches, and physical IT infrastructure.
  • Install, configure, and troubleshoot printers, scanners, drivers, and network printing systems.
  • Install, configure, update, and troubleshoot Windows, Linux, and business software/applications.
  • Provide basic administration and troubleshooting for Windows and Linux servers.
  • Support basic Active Directory, user accounts, permissions, file/print services, and backups.
  • Install, configure, monitor, and troubleshoot CCTV cameras, NVR/DVR systems, PoE, and related network connectivity.
  • Troubleshoot CCTV-related camera, cabling, network, recording, and access issues and coordinate with specialized vendors when required.
  • Perform preventive maintenance, system updates, basic security checks, and monitoring of IT infrastructure.
  • Coordinate with Internet Service Providers, hardware/software vendors, CCTV providers, and external IT service providers.
  • Maintain IT asset records, network documentation, CCTV documentation, system information, and support tickets.
  • Diagnose technical problems, identify root causes, and provide practical and effective solutions.
  • Support office moves, workstation setups, new equipment installations, and IT projects.
  • Escalate complex technical, server, network, security, or CCTV issues to specialized resources when required.

Required Technical Skills

IT Help Desk | Windows | Linux | Networking | MikroTik | Wi-Fi | TCP/IP | DHCP | DNS | VLAN | VPN | Firewalls | CCTV | NVR/DVR | PoE | Printers | Cabling | Servers | Active Directory | Hardware | Software | IT Asset Management | Troubleshooting

Baghdad, Iraq
Operations / IT & ERP System
Full-Time

Team Leader - Viatris/ Kurdistan

We are seeking a results-driven Team Leader to lead the Bait Al-Dawa / Viatris team operations in the Kurdistan Region, with full accountability for team performance, market execution, and compliance excellence. This role is critical in driving sustainable growth, strengthening customer engagement, and ensuring best-in-class field execution aligned with multinational standards.


Role Purpose:

To lead and develop a high-performing field force, ensuring consistent achievement of sales targets, effective territory management, and strict adherence to CRM and compliance standards.


Key Responsibilities:


1. Team Leadership & Development

- Lead, coach, and motivate a team of Medical Representatives

- Conduct regular field visits and provide coaching

- Build a performance-driven culture with clear accountability

- Identify talent gaps and implement development plans


2. Sales Performance & Execution

- Deliver regional sales targets through effective execution

- Monitor KPIs and take corrective actions

- Ensure proper segmentation and coverage

- Drive execution of brand strategies


3. CRM & Compliance Excellence

- Ensure strict CRM compliance and reporting accuracy

- Monitor GPS tracking and field activity

- Analyze CRM data to improve performance

- Enforce company policies and ethical standards


4. Stakeholder Management

- Build relationships with HCPs, pharmacies, and distributors

- Coordinate with cross-functional teams

- Represent the company professionally


5. Market Intelligence

- Monitor competitor activities

- Identify growth opportunities

- Provide market feedback to management


Qualifications & Experience:

- Pharmacist

- 3–6 years of pharmaceutical sales experience

- 1–2 years in a leadership role


Core Competencies:

- Leadership and coaching skills

- High ownership and accountability

- Strong analytical mindset

- Excellent communication skills

- CRM discipline

Kurdistan, Iraq
Marketing & Promotion / BDI - Viatris

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.


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