IT Specialist

Scope of Work

IT Specialist

Job Purpose

Provide day-to-day IT support to employees and maintain the company’s internal IT infrastructure, devices, network, CCTV, software, and basic server systems.

Main Responsibilities

  • Provide Help Desk and technical support to all employees and resolve hardware, software, and connectivity issues.
  • Install, configure, maintain, and troubleshoot laptops, desktops, iPads, tablets, mobile devices, printers, and other IT equipment.
  • Manage IT assets and employee equipment, including issuance, r
  • cope of Work

    IT Specialist

    Job Purpose

    Provide day-to-day IT support to employees and maintain the company’s internal IT infrastructure, devices, network, CCTV, software, and basic server systems.

    Main Responsibilities

    • Provide Help Desk and technical support to all employees and resolve hardware, software, and connectivity issues.
    • Install, configure, maintain, and troubleshoot laptops, desktops, iPads, tablets, mobile devices, printers, and other IT equipment.
    • Manage IT assets and employee equipment, including issuance, return, inventory, tracking, and documentation.
    • Support employee onboarding and offboarding, including account setup, device preparation, access, and equipment collection.
    • Configure and troubleshoot LAN/WAN, Wi-Fi, switches, routers, DHCP, DNS, VLANs, VPN, and Internet connectivity.
    • Configure and maintain MikroTik routers, firewalls, and network services.
    • Troubleshoot network cabling, patch panels, racks, switches, and physical IT infrastructure.
    • Install, configure, and troubleshoot printers, scanners, drivers, and network printing systems.
    • Install, configure, update, and troubleshoot Windows, Linux, and business software/applications.
    • Provide basic administration and troubleshooting for Windows and Linux servers.
    • Support basic Active Directory, user accounts, permissions, file/print services, and backups.
    • Install, configure, monitor, and troubleshoot CCTV cameras, NVR/DVR systems, PoE, and related network connectivity.
    • Troubleshoot CCTV-related camera, cabling, network, recording, and access issues and coordinate with specialized vendors when required.
    • Perform preventive maintenance, system updates, basic security checks, and monitoring of IT infrastructure.
    • Coordinate with Internet Service Providers, hardware/software vendors, CCTV providers, and external IT service providers.
    • Maintain IT asset records, network documentation, CCTV documentation, system information, and support tickets.
    • Diagnose technical problems, identify root causes, and provide practical and effective solutions.
    • Support office moves, workstation setups, new equipment installations, and IT projects.
    • Escalate complex technical, server, network, security, or CCTV issues to specialized resources when required.

    Required Technical Skills

    IT Help Desk | Windows | Linux | Networking | MikroTik | Wi-Fi | TCP/IP | DHCP | DNS | VLAN | VPN | Firewalls | CCTV | NVR/DVR | PoE | Printers | Cabling | Servers | Active Directory | Hardware | Software | IT Asset Management | Troubleshooting

  • eturn, inventory, tracking, and documentation.
  • Support employee onboarding and offboarding, including account setup, device preparation, access, and equipment collection.
  • Configure and troubleshoot LAN/WAN, Wi-Fi, switches, routers, DHCP, DNS, VLANs, VPN, and Internet connectivity.
  • Configure and maintain MikroTik routers, firewalls, and network services.
  • Troubleshoot network cabling, patch panels, racks, switches, and physical IT infrastructure.
  • Install, configure, and troubleshoot printers, scanners, drivers, and network printing systems.
  • Install, configure, update, and troubleshoot Windows, Linux, and business software/applications.
  • Provide basic administration and troubleshooting for Windows and Linux servers.
  • Support basic Active Directory, user accounts, permissions, file/print services, and backups.
  • Install, configure, monitor, and troubleshoot CCTV cameras, NVR/DVR systems, PoE, and related network connectivity.
  • Troubleshoot CCTV-related camera, cabling, network, recording, and access issues and coordinate with specialized vendors when required.
  • Perform preventive maintenance, system updates, basic security checks, and monitoring of IT infrastructure.
  • Coordinate with Internet Service Providers, hardware/software vendors, CCTV providers, and external IT service providers.
  • Maintain IT asset records, network documentation, CCTV documentation, system information, and support tickets.
  • Diagnose technical problems, identify root causes, and provide practical and effective solutions.
  • Support office moves, workstation setups, new equipment installations, and IT projects.
  • Escalate complex technical, server, network, security, or CCTV issues to specialized resources when required.

Required Technical Skills

IT Help Desk | Windows | Linux | Networking | MikroTik | Wi-Fi | TCP/IP | DHCP | DNS | VLAN | VPN | Firewalls | CCTV | NVR/DVR | PoE | Printers | Cabling | Servers | Active Directory | Hardware | Software | IT Asset Management | Troubleshooting

Baghdad, Iraq
Operations / IT & ERP System
Full-Time

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